To complain or raise a concern about our services, you can:
You can also write to us at:
The Business Management Unit
National Records of Scotland
HM General Register House
2 Princes Street
Edinburgh
EH1 3YY
When we receive complaints we look to resolve them quickly and learn from them.
You can view our complaints handling procedure.
After you complain or raise a concern
We take all complaints seriously and we’ll give a full response to any concerns raised. We review our complaints procedure regularly.
Our standards of service are there to inform people of what they can expect from us and to give us targets to consistently aim for. We recognise that there may be times when we do not get it right.
Having a complaints procedure ensures that any concerns about the service we provide are dealt with:
