When you phone NRS
We do not collect caller line identification information when you call us.
We will only collect personal information that you consent to provide to us in order to deliver a service and we will not keep this information for longer than is necessary.
When you email NRS
When you contact us via email, we will retain your email and our response to it for business reasons usually for no longer than 5 years. Thereafter the information will be confidentially destroyed.
When you make a complaint to us
When you make a complaint to us, we ask for your full name and address as well as for as much detail about the complaint as possible. This information is stored in a file which is restricted to specific staff handling the complaint within NRS. We retain the material for 5 years and destroy it thereafter confidentially.
In most cases we will have to disclose the complainant’s identity to whoever the complaint is about in order to resolve the matter. If a person making a complaint would prefer to stay anonymous, we will do our best to ensure this, but it may not be possible to handle a complaint on an anonymous basis.
